24.03.2020

Following government guidelines, we are open as usual.

However, we will be implementing a few new measures to ensure the safety of our customers and staff.

We are encouraging people to ring the shop, pay over the phone and we will leave your order outside the shop for a no contact collection. The shop will still be open, however there is only one person allowed in at any time and we are on a strict no browsing policy. We ask that anyone visiting the shop adheres to social distancing in respect of our staff and other customers. 

Due to a certain amount of bulk buying, we are a little short on a few items of stock and will have to ask that customers are considerate when ordering. We are still receiving deliveries regularly from the UK & Ireland.

We are encouraging people to pay by contactless or Apple Pay and to please stay away from using cash where possible.
We will still be accepting chip and pin.

This is such a difficult time for everyone and we are here to do our best to put your mind at rest and make sure your animals don’t go without feed. 

Thank you for your continued support.

McIvors

18.03.2020
At present it is business as usual here at McIvors.
We are still processing online orders, telephone orders, click & collect orders and our opening times are the same. In such uncertain times, deliveries from our Couriers and Royal Mail may take slightly longer however our despatch times are as normal.
No Contact Collection
With contactless options becoming more popular, we're offering a no-contact collection service from our Northallerton store. You can ring up and let us know you would like to use the 'no contact' option to collect. Payment will be taken over the phone. Alternatively, you can place your click and collect order on our website and in the delivery instructions state you would like to use the 'no contact' option along with your vehicle registration. If you ring 5 minutes before arrival with your name and registration, we will place your order on a pallet to the side of the shop ready for our staff to load into your vehicle.
It's very easy to use the click and collect service on our website and we encourage anyone who is concerned to take advantage. Our full range of stock is on the website; follow the link above to be taken to mcivors.co.uk.
Finally, just a reminder that any of our local customers that may have to self isolate can get in touch via our Facebook page or on 01609 780500 and we will deliver their feed to them free of charge on an evening after opening hours.

Even though pet & agricultural food shops aren't on the list of key workers, we would like to assure you all that we're here to make sure your animals won't go without feed.

Our doors are still open as usual and if you would like to know more about our additional 'no contact' collection service please refer to our last post.

Here at McIvors, as long as we can get the stock we're committed to supplying feed no matter the time of day.
Anyone that is a key worker doing long shifts and is struggling to get to us during working hours, please get in contact and we will open up our Northallerton store especially.


Your support is immensely appreciated at such a difficult time.
We are big believers in supporting local businesses no matter the industry or circumstance.
Thanks from everyone here at McIvors.

 

Delivery Information

We aim to despatch your goods within one working day of receiving your order, however in busy periods this can take a little longer. Postage costs are detailed below although we reserve the right to amend these costs for large or bulky items. Please email or phone if you are concerned about this. All goods are posted using either Royal Mail signed for, or via courier.  Goods cannot be classified as lost until 14 days after posting. Please note, at present we do not deliver to non-UK addresses.

FREE DELIVERY - UK orders over the value of £75.00 except where the order contains bulky items or is for despatch to Highlands and Islands or Northern Ireland as detailed below.  Bulky items are defined as over 20kg or greater than 1.4m in length. 

UK Mainland orders up to 2.00kg and less than 1.4m long: £4.95

UK Mainland orders between 2.001kg – 20.00kg and less than 1.4m long: £10.95

UK Mainland orders between 20.001kg – 30.00kg and less than 1.4m long: £14.95

UK Mainland orders over 30.001kg or more than 1.4m long: A quotation for delivery will be required.  Please place the order and we will contact you with a delivery quotation which, if acceptable, will be added to the total for the order and payment will be taken. 

UK Mainland is defined as all postcodes in England and Wales; Scotland postcodes included are DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML, TD, AB1 to AB16, AB21 to AB25, AB30, AB39, PA1 to PA19, PH1 to PH3.

UK Highlands & Northern Ireland is defined as all postcodes in Northern Ireland; Highlands postcodes are AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49, PH50.  Please contact us for a price for delivery to these areas.

UK Islands is defined as Isle of Man, Channel Islands and postcodes HS, IV41 to IV49, IV51, IV55, IV56, KA27, KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE.  Please contact us for a price for delivery to these areas.

Pallet delivery charges start from £40.00 depending on pallet size and delivery location, please contact us for details.

 

Collect In Store

We offer a Click & Collect service at our Northallerton store.  Your order will usually be available to collect the next working day and we will hold the item for you for 7 days.  We will confirm that your order is ready to collect by email, please bring this email with you and some form of ID.