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McIvors Returns Policy

Returns Policy

Please check the condition of your parcel on delivery prior to signing for acceptance. In the event that goods are missing or damaged on arrival please specify against your signature and inform us within 3 working days, otherwise no claim will be considered.

If you return an item to us within 14 days (or 7 Days for sale items) they must be in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.

Please note that Personalised and Special Order items cannot be cancelled once the order has been processed.

If a parcel looks damaged on arrival do not sign for it; instead refuse the parcel as damaged during posting.

You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless the goods are faulty. We recommend that you use a signed for postage optionas you are responsible for the returned goods until they arrive at our store.

You will be refunded the full value of the goods purchased less carriage charge paid. If your original order qualified for free delivery (value over £75.00) however the items returned brings the value of your order below £75.00 a carriage charge will be deducted from your refund. If a complete sale is returned and refunded from an order originally over £75.00 you will also incur a carriage charge.


Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974)

Please note: for hygiene reasons, underwear and earrings are non-returnable.

If you wish to return an item, please fill in the provided returns form and post it with the item to:

Returns Department

Wm McIvor & Son

11 Standard Way

Darlington Road